Client Liaison Manager

Vacancy Type: Full Time, Permanent
Location: Stratford-upon-Avon (Hybrid)
Salary: £25,000 + up to 10% bonus & benefits

Why choose Valpak?

Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.

With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.

Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!

Carbon Footprint

How will I make a difference?

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

You will assist in driving this goal by supporting the delivery of accurate and timely data declarations as specified by environmental legislation and voluntary commitments. You will help support our customers to comply with environmental legislation and give insights to the packaging they handle, allowing them to make meaningful changes with confidence.

What will I be doing?

The Client Liaison Manager role is dual-focused and there are opportunities available to specialise in UK or international compliance.

Managing a portfolio of accounts and being the dedicated point of contact, you will:

  • Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
  • Use your excellent communication skills to:
    • Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments
    • Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts
    • Deepen your understanding of the customer requirements and the industries they operate in
  • Utilise your strong data analysis and excel background to:
    • Articulate complex data problems/processes back to customers in a way that is easy to understand
    • Manipulate and analyse large volumes of data
  • Be proactive and poses a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
  • Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
  • Be resilient to high volumes of communication and deadlines
  • Have a full, manual driving licence (or working towards) to enable you to travel to customer sites

What kind of businesses will I be working with?

Nandos Logo
Arla logo
Tesco Logo
Superdry logo
M&S Logo
Craft Gin Club
Coca Cola logo

What benefits will I receive?

We strive to make Valpak an employer of choice. Whether it’s achieving work-life balance, helping towards a healthier lifestyle, or saving money. We have a range of benefits to help support you, including:

Dual location / hybrid worker status

Company annual bonus – up to 10%

25 days annual leave plus bank holidays (extra days based on long service)

Option to join private medical insurance scheme

Life Assurance, Critical Illness and Disability Income cover
Staff rewards and discount platform

Option to join bike to work scheme and/or subsidised gym membership

Pension scheme with Prudential

Volunteering day


Employee Assistant Programme and Wellbeing App access


Recruitment team

How do I apply?

If you like the sound of the role and want to join our team, simply send your CV to

I’ve greatly enjoyed my time at Valpak so far, where I’ve been able to specialise in the part of my role that interests me the most. I’ve had access to training beyond what my role requires and spent time developing my skills.

Alex, International Data Consultant, Valpak