Our Commitment to You
satisfaction rating from our customers
of customers would recommend Valpak
businesses we've helped
Our commitment to customer care is reflected in the results of our annual customer survey in which it was reported that:
- “96% of customers surveyed would recommend Valpak”
- “Valpak is considered to provide better quality, reliability, and development in comparison to competitors”
- “Customers remain very happy with Valpak’s service with satisfaction at 95.8% overall”
We are certified under ISO 9001 Quality Management System which demonstrates our commitment to achieving high standards. We aim to do this by:
- doing it right the first time, every time
- providing cost-effective services to all our customers
- Recognising and responding to the needs of all our customers
- being part of a process of continual improvement achieved through teamwork
Information security is embedded in everything we do at Valpak. We manage our information security risks through technical investment and robust internal controls. Our commitment to information security is illustrated by our 27001 certification, which provides us with a framework to examine and assess risks, design and implement controls and manage and monitor them on an ongoing basis.
We also recognise that one of the best ways of enhancing the service we provide is to listen to our customers and we therefore welcome and encourage your feedback. We review all feedback on a regular basis to identify where we can change our processes or policies to ensure you continue to have a positive experience with us.
- No compromises
- We keep our promises to you
- Our helpful and friendly staff will deal with your query promptly
- Aim to solve your environmental challenges
- Our staff are highly trained, to ensure we help as effectively as possible
- In a language made plain and simple
- Leave it to us; we can support you as little or as much as you need
- We work hard to convert complex legislation into clear actions and straightforward processes
- Maintain integrity in all that we do for you
- We actively seek your feedback to improve our operations and services
- We tackle topical issues so that your company knows what is on the horizon
Make an enquiry
If you would like to give us some feedback on any of our services please get in touch with us.
Valpak provides us with a great combination of good value for money and excellent service provision. We have been and continue to be very happy with the advice, professionalism and support offered by Valpak.