Website Terms of Use

This page provides information about who we are and the legal terms of use (“Terms”) that may apply to your use of our website and any sub-sites/pages operated by Valpak Limited and all of the associated services provided by Valpak (‘Platform’).

The terms of use also apply if the Platform is accessed from outside the United Kingdom or access to the Platform is fully or partially enabled from other websites or from software applications for mobile end-devices (smartphone apps).

Who are we and how to contact us?

The Platform are owned and operated by Valpak Limited (“Valpak”, “we”, “us”, “our”). We are registered in England and Wales under company number 07688691 and have our registered office at Unit 4 Stratford Business Park, Banbury Road, Stratford-Upon-Avon, Warwickshire, CV37 7GW. Our VAT number is GB 790 9484 79.

If you want to ask us anything (whether about our products and services, the Platform, any of our terms and conditions or otherwise), then please click here to contact us.

By using the Platform you accept these terms

By using the Platform, you confirm that you accept these terms of use (the “Terms”) and that you agree to comply with them.

If you do not agree to these Terms, you must not use the Platform.

There are other terms that may apply to you

These Terms refer to the following additional terms, which also apply to your use of the Platform:

  1. Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Platform, you agree you have received access to our privacy policy and you warrant that all data provided by you is accurate.
  2. Our Cookie Policy which sets out information about the cookies on our Platform.
  3. Those other terms located at

We may make changes to these Terms and the Platform

We reserve the right to make changes to the Platform and these Terms at any time without notice and as such it is your responsibility to (and we recommend that you) revisit this page regularly to keep informed of the current Terms that apply to your use of the Platform. By continuing to access, browse and use the Platform, you will be deemed to have agreed to any changes or updates to our Terms.

These Terms were most recently updated on 1 November 2017. Please check back frequently to see any updates or changes to these terms.

We may suspend or withdraw the Platform

Our public facing website (at is made available free of charge.

Whilst we have taken every reasonable precaution and care in compiling the Platform, we do not guarantee the accuracy or content of the Platform and you should not rely on the Platform or its content.

We also do not guarantee that use of the Platform will be uninterrupted or error free.

We may suspend or withdraw or restrict the availability of all or any part of the Platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are responsible for ensuring that all persons who access the Platform through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

Account Access

We may provide you with a user identification code and password to enable you to access certain areas of the website.

You must keep your account details safe

Where you are provided with, a user identification code and password or any other piece of information of part of our security procedures, you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.  You must not disclose it to any third party.

If you become aware of any misuse or unauthorised use of your username and password, then you must inform us immediately by sending us an email at [email protected]

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you have breached, or we have justifiable reason to believe that you have breached, or will breach, these Terms, we may terminate or suspend your access to the Platform and/or any content made available.

We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.

How you may use material on the Platform

Unless stated otherwise in these Terms, we are the owner or the licensee of all intellectual property rights on the Platform as uploaded by us. Those works are protected by copyright laws and treaties around the world.  All rights reserved.

All trademarks, brand names and company names or logos contained on the Platform as uploaded by us are our property or the property of their respective owners and you must not use or copy these without our express prior written consent.

Your use of the Platform and the materials contained on it and any materials you upload onto the Platform are done so entirely at your own risk. We do not accept any liability (including but not limited to liability for negligence) for loss of damage that you may suffer as a result of your use of the Platform (including but not limited to computer service or system failure, access delays or interruption, data non-delivery or mis-delivery, computer viruses or other harmful components, breaches of security or unauthorised use of the system arising from “hacking” or otherwise), or as a result of inaccuracies in website content.

Permission is granted solely to use, download, store and print portions of the Platform content solely as uploaded by Valpak. Such permission is restricted solely to the content as created by Valpak and clearly designated as Valpak proprietary documents (whether by text confirmation or copyright symbol display) and for personal use and research or for that of your firm or company’s own internal business purposes. Any other use of materials on the Platform (including reproduction for purposes other than those set out in these terms and modification, distribution or re-publication) is strictly prohibited.

You may not republish, retransmit, redistribute or otherwise make such information or pages available to any other party or available on any website, on-line service or bulletin board of your own or of any other third party or make the same available in hard copy or on any other media without our express prior written consent.

You must not use any part of the content of the Platform for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Platform in breach of these Terms, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on the Platform

The information contained within the public facing website has been provided as a general aid to businesses to assist you in complying with your obligations.

You should be aware that legislation and regulations in this area are complex and, as such, it is not possible to address all issues, matters and variations that affect all businesses and all sectors.

The Platform does not seek to answer all queries which might arise in a business nor does it specify all possible practices that might be instigated. It is not a substitute for each business carrying out a thorough review of its obligations and policing ongoing compliance with legislation. As such we cannot accept any liability (including but not limited to negligence) for your use of (nor reliance on) the information on the Platform.

We reserve the right to correct or delete (as appropriate) any typographical, clerical or other error or omission in any page posted on the Platform without any liability on our part.

Although we make reasonable efforts to update the information on the Platform, we make no representation, warranties or guarantees, whether express or implied, that the content on the Platform is accurate, complete or up to date.

Accuracy of content

The Platform may include information and materials uploaded by other users of the Platform. This information and these materials have not been verified or approved by us.

To the extent permitted by applicable law, we disclaim all representations and warranties, express or implied, that content or information displayed in or on the Platform is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time.

If you wish to complain about information and materials uploaded by other users please click here to contact us.

Rules about linking to the Platform

No authority is given (implied or expressly) by us to deep link to or to frame any of the content that appears on the Platform. We reserve the right to prohibit links to the Platform.

We are not responsible for websites we link to

The content on the Platform is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Platform.

Although we make reasonable efforts to update the information on the Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on the Platform is accurate, complete or up to date.

We have partnered with certain trusted third parties to make available certain additional third party products, services and information to you. These links can be found at Each of these third party products and services can be accessed online through the relevant third party’s “microsite”.

A microsite is a website that is owned and operated by us or a third party but and can be accessed from links on the Platform. Alternatively, you can visit a microsite by clicking on the links above.

Please note that, each microsite is governed by its own terms and conditions and privacy policy.

These links are provided for you information only and we do not endorse or approve of and have no responsibility for the content of any website to which the Platform links.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  1. use of, or inability to use, the Platform; or
  2. use of or reliance on any content displayed on the Platform

In particular, we will not be liable for:

  1. loss of profits, sales, business or revenue;
  2. business interruption;
  3. loss of anticipated savings;
  4. loss of business opportunity, goodwill or reputation; or
  5. any indirect or consequential loss or damage

We are not responsible for viruses and you must not introduce them

We do not guarantee that the Platform will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the Platform. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.

Uploading content to the Platform and Use of the Secure Area

Any content you upload to a secure area of this website is known as “user generated content”, “UGC” for short. In relation to any UGC, You shall ensure that:

  • you only upload UGC to the secure area if you know that you have the necessary rights to do so.  By contributing UGC to the secure area, whether text, images, documents, videos, sound recordings or other material, you are promising to Valpak that: (i) you either own any copyright in the UGC or have obtained the necessary right(s) to make use the UGC available through the secure area; and (ii) you will not be infringing anyone’s intellectual property or other rights or breaching any law or regulation (including data protection and privacy laws), by contributing that UGC and by allowing it to be used in the ways described in any terms and conditions that apply to the services we provide to you (“Applicable Terms”);
  • all content uploaded or stored on the secure area is lawful and not defamatory, abusive, threatening, harassing, obscene, discriminatory, or otherwise objectionable or embarrassing to any other person as determined by Valpak in our sole discretion; and
  • you will use the secure area and any information and content obtained from it lawfully and only for the purposes for which it has been provided and in accordance with the Applicable Terms.

You shall not:

  • distribute viruses or any other technologies that may harm the Platform or the secure area or otherwise interfere with or disrupt Valpak’s servers;
  • continue to use the secure area if your access to the secure area has been suspended or the Members membership terminated; or
  • allow any other person to use your log in details or account for the secure area

You are solely responsible for securing and backing up your content.

Governing Law

These terms are governed by and construed in accordance with the laws of England and both you and we submit to the exclusive jurisdiction of the English Courts.

Third Party Rights

Only you and we shall be entitled to enforce these Terms.  No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Entire Agreement

These Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Contact Us

All communications and queries regarding the Platform should be directed to [email protected]

The current version of these Website Terms of Use is v.1. These Terms were most recently updated on 01/11/2017. Please check back frequently to see any updates or changes to these Terms.