Service Development Manager - Textiles

Vacancy Type: Full Time, Permanent
Location: Stratford-upon-Avon (Hybrid)
Salary: Competitive + up to 10% bonus & benefits

Why choose Valpak?

Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.

With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.

Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!

Carbon Footprint

How will I make a difference?

We are in search of a highly motivated and data-focused Service Development Manager to lead our textiles reporting and benchmarking services. The chosen candidate will hold a pivotal role in guaranteeing the accurate development, marketing, service delivery, and sales of our services as legislation unfolds across new countries, while strategically positioning our benchmarking service in the market.

In this role, you will be tasked with documenting the team’s project objectives comprehensively, coordinating all project team members to ensure smooth workflow and adherence to schedules, consistently monitoring project progress and quality, and providing regular updates to stakeholders. We are looking for a proactive individual with exceptional leadership, organisational, and resource planning skills, who is adept at communicating effectively with a diverse team.

What will I be doing?

  • Spearhead the strategic development of textiles reporting and benchmarking services, to meet the specific compliance needs and demands of the emerging regulations and customer requirements. Position the service as a unique and valuable solution to potential customers
  • Provide regular reports on key performance indicators (KPIs) to the senior management team, highlighting progress, challenges, and opportunities
  • Streamline operational processes and optimise resource allocation to maximise efficiency and minimise costs.
  • Oversee the successful delivery of the VDI textiles service to clients
  • Ensure high-quality service and customer satisfaction, resolving any issues that may arise promptly
  • Drive initiatives to position benchmarking services effectively in the market
  • Ensure that the quality of submissions is to the standard that would be expected
  • Develop and maintain strong relationships with clients and stakeholders, providing exceptional customer service and support
  • Set clear objectives and performance metrics for analysts
  • Provide coaching and mentorship to support analysts’ professional growth
  • Ensure adherence to project timelines and quality standards
  • Conduct performance evaluations and provide feedback to analysts
  • Identify training needs and organise relevant skill development programs
  • Collaborate with different teams within the organisation, including sales, marketing, product development, and customer services, to align efforts and achieve collective goals
  • Engage and build strong relationships with key stakeholders within the company, to ensure effective communication and coordination of strategies
  • Work closely with Voluntary Compliance team to ensure the service fits with our emerging textiles compliance services

What kind of businesses will I be working with?

Tesco Logo
Superdry logo
Craft Gin Club
Coca Cola logo

What benefits will I receive?

We strive to make Valpak an employer of choice. Whether it’s achieving work-life balance, helping towards a healthier lifestyle, or saving money. We have a range of benefits to help support you, including:

Hybrid working and flexi Friday

Company annual bonus – up to 10%

25 days annual leave plus bank holidays and option to buy/sell additional days

Option to join private medical insurance scheme

Life Assurance, Critical Illness and Disability Income cover
Staff rewards including discount platform, long service and employee of the quarter

Option to join bike to work scheme and/or subsidised gym membership

Enhanced pension scheme with Aviva (doubled up to 8%)

Volunteering day


Employee Assistant Programme and Wellbeing App access


Recruitment team

How do I apply?

To apply for this role, click here.

If you would like to be considered for more than one role, or any future roles, please send your CV to [email protected].

I’ve greatly enjoyed my time at Valpak so far, where I’ve been able to specialise in the part of my role that interests me the most. I’ve had access to training beyond what my role requires and spent time developing my skills.

Alex, Senior International Data Consultant, Valpak