Customer Advisor
Vacancy Type: Full Time, Permanent
Location: Stratford-upon-Avon (Hybrid)
Salary: £25,000 + up to 10% bonus & benefits
Why choose Valpak?
Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.
With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.
Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.
Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!
How will I make a difference?
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.
As a compliance administrator, you will be responsible for providing exceptional administration support. Strong organisational and communication skills are imperative.
About the role
The Customer Advisor will liaise with suppliers, assisting them with their data submissions relating to our clients’ obligations under the Packaging, WEEE, Batteries and Plastic Tax regulations, alongside additional data requirements with the commencement of EPR. The SEA will work alongside Data Administrators, Account Managers and Data Team Managers to effectively communicate requirements for obligations calculations for a range of accounts.
What we would need from you
- Task Driven
- Confident working with data via MS Excel
- Experience of working in an office environment using email and telephone is desirable
- Experience of analysing and manipulating large volumes of data is desirable
- Ability to speak Mandarin fluently is desirable
- Must have high standards of accuracy and attention to detail
- Must have excellent communication skills, both verbal and written
- Must be a confident individual who can work well on their own or as part of a team
- Must have high level of professionalism
- An interest in environmental issues is desirable
What kind of businesses will I be working with?
What benefits will I receive?
We strive to make Valpak an employer of choice. Whether it’s achieving work-life balance, helping towards a healthier lifestyle, or saving money. We have a range of benefits to help support you, including:
How do I apply?
To view our current vacancies, click here.
If you would like to be considered for more than one role or any future roles, please send your CV to [email protected].
I’ve greatly enjoyed my time at Valpak so far, where I’ve been able to specialise in the part of my role that interests me the most. I’ve had access to training beyond what my role requires and spent time developing my skills.